Terms & Accreditation 

TERMS & CONDITIONS — QUEER SHAMANISM

GENERAL LIABILITY

Intake Conversation
Before taking part in any trajectory or session (individual or group), an intake conversation is required—either in person or online. Participation is not possible without this initial meeting. Following the intake, Queer Shamanism may decide to refer you elsewhere and reserves the right to refuse further participation.

Follow-up Sessions
At the start of each follow-up session, we briefly review how things are going. It’s your responsibility to inform us of any changes in your personal or medical situation.

Session Reflection
Before and after each session, there’s space to share how it felt. Queer Shamanism reserves the right to end the process at any time. In such a case, any pre-paid sessions will be refunded.

Providing Information
You’re expected to be honest and complete in the information you provide. Incomplete or incorrect details may result in limited or disappointing outcomes.

Responsibility of Queer Shamanism
We commit to guiding participants to the best of our professional ability. However, no specific results or outcomes can be guaranteed.

Privacy
Your personal data is treated confidentially and handled in line with GDPR (AVG in Dutch). Records are kept anonymously and stored securely for 20 years, in line with Dutch legal requirements.

Other Healthcare Providers
If you are currently under the care of a doctor, psychologist, or other professional, this must be shared with us before starting.

Fees & Payment
Queer Shamanism clearly communicates prices in advance. Fees are subject to change; ongoing clients will be informed in good time.

MEDICAL HISTORY & ETHICS

Transparency
You must be honest about any medication, psychological or medical history.

Mental Health Concerns
In case of serious psychological issues (e.g. psychosis), this must be communicated in advance. Queer Shamanism may refer you to a different specialist.

Complementary Care
Our services are complementary and not a replacement for medical treatment. We do not diagnose illnesses, cure diseases, or advise you to stop prescribed medication.

Treatment Plan
Treatment plans are created based on the information you provide, and are carried out with professional care, intuition, and experience.

Legal Compliance
We operate in accordance with Dutch healthcare laws, including WGBO and WKKGZ. This includes confidentiality, complaints procedure, and disciplinary law through CAT and GAT.

LIABILITY

Own Risk
Participation in our services is always voluntary and at your own risk.

Damage
We are not responsible for damage caused by withheld or incorrect information.

Personal Belongings
We cannot be held liable for loss, theft, or damage to your personal items in or around our working spaces.

Session Results
We do our best, but we cannot promise specific results or take responsibility for outcomes beyond our control.

PRACTICAL AGREEMENTS

Cancellations

• Up to 48 hours in advance: free cancellation or rescheduling

• 24–48 hours in advance: 50% of the fee charged

• Less than 24 hours in advance: full fee charged
  Please cancel via email: queershamanism@gmail.com
  If something unexpected happens, we will try to think with you.

Payment

• Intake sessions must be paid in advance via invoice

• Follow-up sessions are paid on the day by card or invoice

• Online sessions are always invoiced in advance

Late Payment

• A payment reminder will include a €12.50 fee

• Further non-payment may result in collection charges of at least 15% of the total fee, with a minimum of €35

Workshops & Courses

• Cancellation up to two weeks before: €50 fee

• Cancellation within two weeks: full fee charged

Lateness
Late arrivals mean a shorter session; full payment still applies.

TREATMENT AGREEMENT

Formation of Agreement
After the intake session, a formal treatment agreement will be established if you proceed. This document outlines the therapeutic relationship, your help request, and the agreed goals. It is stored for 20 years, as required by law.

Confidentiality & Client Records

• You have the right to access, correct, delete, or receive your personal file.

• Records are kept for 20 years unless otherwise needed.

• Confidentiality is legally enforced; information is only shared with your consent or when legally required.

Ending the Process

• By mutual agreement

• Unilaterally by either party in cases of misconduct, breach of agreement, or contraindications

• Automatically if no contact has been made for more than three months

Intake Procedure

• Always done online

• Includes a phone call and an intake form, which is stored anonymously
  
  

HYGIENE, SAFETY & RESPECT

Hygiene
Please attend sessions clean, sober, and mentally present.

Respectful Conduct
Disrespectful or boundary-crossing behaviour will not be tolerated. In such cases, Queer Shamanism may immediately end the session or collaboration without refund.

On-Site Rules

• No smoking or drinking alcohol during sessions

• Any damage caused by a participant will be billed

• Our practice operates from a private location in Amersfoort; we expect respectful behaviour toward our space, housemates, pets, and possessions.
  
  

COMPLAINTS & DISPUTES

Complaints Procedure
Complaints can be filed through our professional body CAT or through the independent GAT Disputes Committee.

Applicable Law
All agreements are governed by Dutch law.

Questions?
If you have questions about these terms or our privacy statement, contact us via: queershamanism@gmail.com